• Unconscious-Incompetent: you don't know that you don't know
  
  
• Conscious-Incompetent: the hardest step for many - admitting that you don't know that you don't know
  
  
• Conscious-Competent: you know what to do, but you really have to think about it
  
  
• Unconscious-Competent: it's a habit, you do it without having to think it through